“Nothing speaks like results”
John C. Maxwell
This is the pudding proof part. It’s all very well to claim expertise and experience in a particular field, but where is the evidence of actual achievement for you, the client….your payback for investing in our service? Here are some examples from life.
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Training – “Help turn words into real achievement”
How to deliver enhanced commercial leadership? This leading international firm wanted to effect significant change in its focus on clients by going beyond the written word and by starting at the top…
Getting busy, successful senior professionals to buy into, first, taking the time to share best practice and learning around the development of a client-focused culture…and then to be sufficiently motivated to turn this into action and achievement for their teams.
Working closely with the firm, we developed a series of workshops that put the client at the heart of things. Via filmed interviews with a range of the firm’s clients giving frank views on their experiences of dealing with their service providers – good and bad.
Complemented by compelling stories of success from participants and the lessons learnt from challenges not met.
Significant impact and firm-wide exposure for the client interviews.
Material improvements in key client relationships from broader dialogue and interaction with them.
Six figure revenue achievement, directly attributable to the influence of the programme on professionals’ behaviours and the deeper client engagement that has resulted.
Coaching – “I want to make partner”
A senior fee earner needed help to make a career ‘move up’ to partnership by demonstrating the ability to secure and grow a personal client base and work/revenue stream.
Although experienced and a good manager/developer of others’ clients, the professional had only a small base of good potential contacts which had never been developed. Confidence was lacking; enhanced business development effort and skills were required to achieve tangible results that had eluded her so far.
Working with her coach, the fee earner set tangible goals for the growth of both existing and new contacts into work. Regular discussions and exposure to different perspectives and self-help business development tools were underpinned by accountable action plans and the ability to ‘tap into’ the experience of the coach to work through opportunities, issues and challenges as they arose.
The fee earner was promoted successfully to partner, because she has developed and now runs with her own ‘ways of working’ for business development.. These have delivered half a dozen new clients for the firm (including one nascent key account) and hundreds of thousands of pounds in revenues.
Consulting – “Building a strategy to boost turnover and growth”
Already well-established, this SME firm wanted to take stock of its business position; in particular, to assess how best to develop strategically as a business.
Initial research indicated organisational, cultural, and people as well as market place ‘gaps’ that were likely to inhibit any growth plan if not addressed.
People Scope consultants completed an in-depth internal (organisation, culture, systems) and external (clients and markets) review of the firm’s operations. This contained a series of recommendations – including changes to the leadership and management structure, engagement with senior staff and clients, and people development priorities.
The consultants also facilitated a series of workshops to engage key staff in the development of the firm’s future strategy and direction.
Task forces and steering groups implemented the majority of recommendations, resulting in the recruitment and appointment of a new management board and a range of supporting initiatives. As a direct result, within four years, the firm had almost doubled in turnover, surpassing the expectations of many in the business.